Terms & Conditions

Spinneys Membership Terms and Conditions

Version 1.0. Last updated 16 July 2026.

These Membership Terms and Conditions (the Terms) govern the creation and use of a Spinneys customer account and membership (your Account) and the purchase of products through the Spinneys mobile application and website (the Service) in the United Arab Emirates. By creating an Account, ticking the acceptance box, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not create an Account or use the Service.

1. Eligibility and legal drinking age

• You must be at least 21 years of age. The Service offers alcoholic beverages, and the minimum legal age to purchase, possess, or consume alcohol in the applicable Emirate is 21.
• You confirm that it is lawful for you to buy and possess alcohol where you live or stay, and that you hold any licence or permit required by local law.
• You must have the legal capacity to enter into a binding contract.
• Membership is for personal, non-commercial use. Purchase for resale or supply to any third party is not permitted.

2. Your Account

• Your email address is your unique login identity. You cannot sign in until your email address has been verified with the code we send you.
• You agree to provide accurate, current, and complete information and to keep it up to date.
• You are responsible for keeping your password confidential and for all activity that takes place under your Account.
• You may hold only one Account. Please notify us immediately of any unauthorised use of your Account.

3. Identity and age verification

• To confirm your identity and that you are 21 or older, you must provide a valid identity document. Residents upload a valid Emirates ID and visitors upload a valid passport.
• Identity verification may begin at registration and must be completed before your first order can be delivered.
• We may refuse, suspend, or cancel an Account or order where identity or age cannot be verified, where a document is expired or illegible, or where the information provided appears to be inaccurate.
• Your identity document is sensitive personal data. It is held in secure private storage and is accessible only to you and authorised Spinneys staff, as described in our Privacy Policy.

4. Communication preferences

• We will always send the service messages needed to operate your Account and orders, such as verification codes, order updates, and security notices.
• Marketing messages, including news and offers, are sent only where you have opted in. You can update your preferences or withdraw consent at any time from your profile.

5. Orders, pricing, and availability

• All products are subject to availability and to the limits of our retail licence. We may limit quantities or decline an order.
• Prices, offers, and product details may change without notice. A contract of sale is formed only when we confirm acceptance of your order.
• Delivery is available only within serviceable areas and during the time windows shown at checkout.

6. Responsible retailing and delivery

• We support the responsible sale and consumption of alcohol. A valid identity document may be requested again on delivery.
• We will not hand over alcoholic products to any person who appears to be under 21, cannot present valid identification, or appears to be intoxicated.
• You agree not to purchase alcohol for, or supply it to, any person under the legal drinking age.

7. Acceptable use

• You agree to use the Service lawfully and not to misuse, disrupt, or attempt unauthorised access to the Service or its systems.
• You agree not to provide false information or to impersonate any person or entity.

8. Suspension and termination

• We may suspend or terminate your Account, or withhold or cancel orders, if you breach these Terms, provide false information, or where we are required to do so by law.
• You may close your Account at any time from your profile or by contacting us. Some records may be retained where the law requires.

9. Personal data and privacy

We process your personal data in line with our Privacy Policy, which forms part of these Terms. This includes the contact details and identity documents you provide, used to operate your Account, verify your age and identity, fulfil your orders, and, where you consent, send marketing communications.

10. Intellectual property

All content, trademarks, and materials made available through the Service are owned by or licensed to Spinneys and are protected by law. You may use them only as needed to use the Service for its intended purpose.

11. Liability

The Service is provided on a reasonable-efforts basis. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these Terms limits any liability that cannot be limited under applicable law, including your statutory consumer rights.

12. Changes to these Terms

We may update these Terms from time to time. When we make a material change we will publish the updated version and raise the version number. Where a change is significant you may be asked to review and accept the updated Terms the next time you sign in. Continued use of the Service after an update means that you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have jurisdiction over any dispute, subject to any mandatory consumer protections available to you.

14. Contact us

For questions about these Terms or your Account, please contact Spinneys customer care through the Help section of the app or by email at support@spinneys.ae.